Our customer service guarantee ensures that every item you purchase at Backwoods meets your highest standards—or you can return it for a replacement or refund. We have been outfitting outdoor adventurers since 1973! In that time, we've learned a lot about what makes great customer service. We guarantee our best to make sure you are satisfied with our service, products, and your overall experience.
Note* We are not able to accept any returns on protection and fall/arrest related climbing equipment. This includes but is not limited to: carabiners, cams, nuts, all bolt protection, runners or any type of webbing, helmets, harnesses, ropes and any cut cordage of any kind.