Our customer service guarantee ensures that every item you purchase at Backwoods meets your highest standards. We have been outfitting outdoor adventurers since 1973! In that time, we've learned a lot about what makes great customer service. We guarantee we will do our best to make sure you are satisfied with our service, products, and your overall experience. If you are not completely satisfied with your purchase, contact us and we will see what we can do to make it right.
Note* We are not able to accept any returns on protection and fall/arrest related climbing equipment. This includes but is not limited to: carabiners, cams, nuts, all bolt protection, runners or any type of webbing, helmets, harnesses, ropes and any cut cordage of any kind.